- info@cc101trc.com
- +63 (044) 931 2435
Call Center 101 Training & Recruitment Center began in 2017 as a platform for job advertisements. With the shifts brought by the 2020 pandemic, we evolved into a full training hub dedicated to preparing individuals for careers in the BPO industry.
Recognizing the need for more than just basic guidance, we designed programs that help applicants secure employment faster and with confidence.
In 2025, we continue to expand our courses most recently with our VA Program. Empowering students to find their niche and explore outsourcing opportunities both locally and globally.
To be the Philippines’ leading training and recruitment powerhouse for the BPO and VA industries—Empowering careers, enabling futures.
We are committed to advancing the capabilities of enterprises and professionals in the BPO and VA industries by delivering outstanding, economical training and recruitment solutions, powered by a collaborative network of employees and strategic partners.
Our core values define who we are. both as individuals and as a team. Integrity means that our word is our bond: we commit with our hearts and uphold unwavering ethical standards. We cultivate influential leaders who exhibit strong moral character and consistently do the right thing, even when no one is watching.
Development embodies the pursuit of essential well-being, self-esteem, and freedom. We commit to empowering individuals to meet their fundamental needs while fostering balanced, self-aware lives. Through cultivating respect, autonomy, and self-worth, we enable people to express their authentic selves in environments that value understanding and harmony.
Compassion means setting aside biases to genuinely understand perspectives and circumstances that differ from our own. It is rooted in
sincere empathy and concern for others, compelling us to contribute to societal change. Through compassion, we nurture motivated, resilient individuals and foster a culture of benevolence, built on trust, loyalty, humanity, and kindness.
This reflects the company’s commitment to fulfilling its obligations through responsible, sustainability driven business practices on a global scale. It embraces accountability for diverse roles and delivers client services that exceed standards, demonstrating competence and proactive engagement in every opportunity.
My journey began in the fast paced world of BPO more than 15 years ago. Like many professionals, I was eager to grow but often unsure if I was on the right path. The long shifts taught me discipline, resilience, and the ability to thrive under pressure lessons that later became the foundation of something greater.
Eventually, I discovered the Virtual Assistant industry. What started as a leap into the unknown became a turning point in my career. I chose to bet on myself, learn new skills, and transform years of experience into an opportunity that offered greater freedom, purpose, and impact.
As of 2025, I am a Virtual Assistant and Trainer at CC101 Training & Recruitment Center, where I support clients, mentor aspiring Virtual Assistants, and guide BPO professionals who dream of making the same transition I once made.
My passion is helping others realize that change is not only possible. It’s powerful. With the right mindset, proper training, and a strong support system, anyone can step out of uncertainty and build a career they can truly be proud of.
“I grind hard every day because this isn’t just business. it’s purpose. One day, I’ll have my own office, my own seat, my name on the plaque, and a team I work with face-to-face. One day, I’ll celebrate with our alumni and hear how far they’ve gone. Being part of their journey is priceless. Until then, no slowing down.“
I spent the first decade of my career truly understanding what makes customers tick. Working across different industries provided me with a strong foundation in customer service, which eventually launched me into the fast-paced world of sales in 2021. I quickly realized that I loved the adrenaline of the role. especially the challenge of turning a “no” into a “yes” and the satisfaction of consistently exceeding my goals.
That drive to succeed naturally evolved into a desire to lead others. I shifted my focus from solely achieving my own numbers to helping others reach theirs. My work transformed into building teams from the ground up. hiring the right people, training them, and providing the coaching they needed to thrive. There is nothing quite as rewarding as mentoring a group of individuals and watching them develop the confidence to exceed their targets.
In my last role, my focus was on the big picture. I managed operations across the APAC region, working closely with senior leadership to make the business run smoother and faster. Whether I was forecasting revenue, automating workflows, or coordinating with outside partners, my goal was simple: I wanted to remove obstacles so that teams could do their best work and the business could grow efficiently.
“Whether you are solving a problem, leading a team, or chasing a dream, the secret to excellence is always the same: it starts with how you serve others. When you focus on adding value to people’s lives, your own success inevitably follows. Don’t just strive to meet the standard, strive to set it. Success is a team sport, and we win by helping the person next to us become their best self.”
Reach out to Call Center 101 Training & Recruitment Center for expert training and recruitment solutions!
